Employee Response

Our trained benefits administrators can answer your employees’ phone calls, giving them a vehicle for benefits support without draining your human resource staff. Higginbotham’s response center can be engaged for high-volume short assignments, like open enrollment, and for extended projects, like claims consultation throughout the plan year. Because our call center is managed in-house, the professionals taking your employees’ inquiries can speak knowledgably about your benefit plan and give answers promptly.

We answer calls Monday through Friday, 8 a.m. to 5 p.m. CST. Voicemail is available outside of those times with calls promptly returned within 24 hours or the next business day. If you have non-English speaking employees, our call center is staffed with English/Spanish bilingual personnel and can manage interpretations for more than 140 other languages.