24/7 Service

When you become a Higginbotham client, you will have a dedicated employee benefit account manager who is familiar with your plan and available to you 24/7 to assist with eligibility, claims and billing questions in English and Spanish. Our immediate response to your service requests empowers you to address your employees’ questions when they arise so they don’t have to delay visiting their doctor or filling their prescriptions.

Your account manager also helps you and your employees transition between insurance carriers. During the transition, there may be a brief period when employees haven’t been loaded into the new carrier’s eligibility system. If this occurs, Higginbotham will pay for medical services and prescriptions that your employees obtain during this lag time. They would otherwise have to pay out-of-pocket.